XGRIDSDocs

FAQ

1. A message says my account is inconsistent when opening Scene Editor from LCC Studio?

  • If LCC Studio and the standalone Scene Editor are signed in with different accounts, the system shows a warning. Follow the prompt to switch to the same account.

2. How do I change my password?

  • Password changes must be done through the web interface; they cannot be made directly in the Editor.

3. How do I use Avatar Mode? Can I change the character?

  • Switch to Avatar Mode using the View Mode toggle. Enable "Collision" in Settings first.
  • The avatar spawn point can only be changed while in Avatar Mode — changing the spawn point in First-Person Mode does not affect the avatar.
  • Changing the avatar character is not supported in the default Editor. Developers can implement this via the SDK.

4. How do I set up a portal in a scene?

  • In V2.2, use "Portal" to jump within or between scenes. Place a portal using the annotation tool, select the target scene and landing point in the properties panel, and click to trigger after publishing. See Portal.

5. The spawn point disappeared after moving to a different computer and re-importing the LCC. How do I fix it?

  • Starting from V2.2, spawn point data is stored bound to the LCC file. After saving the project, the spawn point data is written to the LCC directory and is automatically restored when that LCC is imported — with a notification. For legacy projects, the spawn point must be set manually.

6. I can't find the model after importing LCC. What should I do?

  • This has been fixed in V2.2. The bounding box calculation on the SE (Unity) side now aligns with the QT (ME) side. After import, the camera automatically positions to the valid data area, making the model immediately visible.

8. The image quality got worse after switching to Non-MIP rendering mode?

  • The effect of Non-MIP mode depends on how the scene data was generated. Higher clarity is only possible when the data was generated using the Non-MIP method. Switching to Non-MIP for MIP-generated data may reduce quality. Confirm the generation method with the data pipeline team.

9. Can I load a point cloud PLY exported from LixelStudio into LCC for viewing?

  • No. PLY files in LCC require a 3D Gaussian Splatting model. Point cloud PLY files cannot be loaded.

10. The LCC Scene Editor window can only be displayed in a small window and cannot be resized. What should I do?

Troubleshooting steps:

  • Update to the latest version: this may be a known fixed bug
  • Update your GPU driver: display-related issues should always start with driver checks
  • Check that OpenGL version ≥ 4.0: LCC Editor requires a relatively recent graphics API
  • Set the app to "High Performance" in graphics settings: Windows Settings → Display → Graphics Settings → Set LCC Editor to High Performance
  • Check multi-monitor / DPI scaling settings: high DPI scaling may cause window anomalies